How we use information
We collect the name, email, company, server IP, support category, messages and attachments you submit through our support or contact forms. Support requests require email, company and server IP; company and server IP are optional for general enquiries. Submitted contact details are visible to authorized support staff and are not published. A private ticket link and session identify access to your ticket. Separate email communications and existing service or license records may also contain contact information.
Support and email
Website tickets use a private access link. Keep that link confidential. We use session cookies for access and request protection, and a keyed hash of the requester’s IP address for abuse limits. Admin email alerts use our configured mail service. Hosting and email systems may maintain operational logs.
Payments
Payment providers may process information under their own privacy policies when a payment method is offered for a confirmed order. Do not send card numbers or payment credentials through a support ticket.
Retention and requests
Support, licensing and payment records are retained as needed for service delivery, security, accounting and applicable obligations. Private support links expire after90 days; link expiry does not itself delete the ticket. To request access, correction or deletion, contact admin@ringtelix.com. Identity checks or record-retention obligations may apply.