Before you pay
Request a written quote or order confirmation specifying the software license, server, channel/CPS limits, period, amount, currency and support scope. Ask for the applicable refund and cancellation terms before accepting the order.
Billing questions and duplicate payments
If you believe a payment is duplicated, incorrect or unauthorized, contact admin@ringtelix.com with the order reference and payment reference. Do not include full card numbers. We will review the transaction and explain the available correction or refund process through the applicable provider.
Cancellation and renewal
Tell support which order or license you want to cancel or change. Any renewal, cancellation or refund is handled under your confirmed order terms and applicable requirements. Removing software or reinstalling a server does not itself cancel an order or renew a license.
Downloads
ISO and installer downloads are installation resources. A download does not itself create a paid subscription or a recurring card charge.